Refund policy

Returns, Exchanges & Refunds

Due to hygiene reasons, we don't accept returns or refunds for change of mind on our boardshorts and swimwear. Instead, if the size or style isn't right, we offer an exchange or store credit within 30 days of receiving your item.

To be eligible for an exchange or store credit, your item must be in the same condition you received it: unworn, unwashed, with all original tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start an exchange or store credit request, contact us at info@sardinesclothing.com with your order number and reason. We'll reply with the return address and instructions. Return shipping is at your own cost.

Items sent back to us without first requesting an exchange or store credit will not be accepted. Once we receive and inspect your item, we'll either send you the correct size/style, or issue store credit to your account, whichever you've requested.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and make it right. This doesn't affect your rights under Australian Consumer Law: if your item arrives faulty, significantly different from its description, or not fit for purpose, you're entitled to a repair, replacement, or refund as required by law, regardless of our standard exchange-only policy above.

Unfortunately, we cannot offer exchanges or store credit on sale items or gift cards.

Exchanges

If you need a different size or style, contact us first at info@sardinesclothing.com before sending anything back — we'll confirm availability and next steps before you post it.

European Union 14-day cooling off period

If your order is shipped into the European Union, you have the legal right to cancel or return it within 14 days of receiving it, for any reason, without needing to give a justification. As above, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging, along with your receipt or proof of purchase. This right applies regardless of our standard exchange-only policy, as required by EU law.

To exercise this right, you must notify us before the 14-day period expires. Once notified, you have a further 14 days to return the item. We will process your refund, including the cost of standard outbound shipping, within 14 days of receiving the returned goods.

To start a return or cancellation request, log in to your account at https://shopify.com/99506487576/account and select your order. If you checked out using a phone number only, please use the returns link in your SMS order confirmation instead.

Refunds

Refunds only apply to approved faulty/damaged/wrong-item claims and EU 14-day cooling-off requests — all other approved requests are processed as an exchange or store credit, not a refund. Where a refund does apply, we'll notify you once we've received and inspected the item, and confirm if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process and post it. If more than 15 business days have passed since we approved your refund, contact us at info@sardinesclothing.com.